Telephone Etiquette

A: Good morning, Marketing Department of Future Company. May I help you?
B: Hello. This is Nick Dyer from May Trading Company. Could I speak to Mr. Karl, please?
A: Just a moment, please, I’ll see if he is available…… (to the manager) Mr. Karl, I have Nick Dyer on the line for you.
C: Can you find out what he wants?
A: Yes, Mr. Karl. (to Nick) Hello, sir. I’m sorry to have kept you waiting. The manager is busy right now. May I ask what it’s about, please?
B: It’s about the contract No. 3.
A: Well, I’ll talk to Mr. Karl…… Sir, Mr. Dyer said he came here to talk about the contract No. 3.
C: OK, get him through.
A: Hello, Mr. Dyer, just hold the line please. I’ll connect you with Mr. Karl.

A: Hello, is Mr. Karl in? This is Nick speaking?
B: I’m sorry, this is Mr.Karl’s assistant. Mr. Karl is attending a meeting at the moment. Would you like to ring again a little later?
A: How long will it take?
B: I’m sorry, but I’m not sure.
A: Well, may I leave a message?
B: Sure, excuse me for just a second so I can find a piece of paper to write it down. Yes, go ahead, please.
A: I’m Nick Dyer from May Trading Company. I want to discuss with Mr. Karl to reschedule our meeting next Thursday.
B: Could you spell your name, please?
A: N-I-C-K, D-Y-E-R.
B: May I have your number?
A: Of course. My phone number is 62640990.
B: Excuse me, I didn’t catch you. Will you slow down and repeat your number, please?
A: That’s OK. It’s 62640990.
B: OK, I’ll give him the message as soon as he is available.
A: Thank you so much for your help. Bye-bye.
B: Bye-bye.